Changing Repyament Option Nightmare
I have tried changing my repayment option to lower my payments twice now. Each time I have contacted them after I sent in the required paperwork and both times I was told it was being processed and I would receive a notice of either acceptance or denial of the new payment option. I just followed up again after not hearing anything since November and surprise surprise they have lost my paperwork AGAIN. I know have to resubmit my paperwork for a third time and hope they don’t loose it. This process has been going on since last summer and in the mean time I am still paying the full monthly bill instead of the lower payment that I qualify for!